Thank you for shopping with us! We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we are here to assist you. Please review our refund and exchange policy below:

1. Quality Issues
   If the phone case you purchased has any quality issues, we offer a free exchange service. Please contact us within 7 days of receiving the product and provide relevant photos or videos of the issue for our review.

2. Exchange Process

   • You are welcome to visit our physical store for an exchange, and our staff will assist you in completing the return or exchange process.
   • If you are unable to visit in person, we can also arrange a return or exchange via mail based on the specific circumstances. Please ensure the product is unused and in its original packaging.

3. Return & Exchange Conditions

   • The product must be in unused condition and include all original packaging, tags, and proof of purchase.
   • Returns and exchanges are only accepted for products with quality issues or damages incurred during shipping.

4. Refunds

   • If an exchange is not possible, or if you prefer a refund and the return conditions are met, we will process the refund.
   • Refunds will be processed within 7 business days after we receive the returned product and confirm it meets the refund criteria.

Thank you for your understanding and support. We hope you enjoy your shopping experience with us!